Until further notice we are open as normal unless we receive a directive to close, please check our opening times as these have changed
This page is the best place to find the latest information on our store openings and delivery services.
A message to our customers:
Supporting the Critical Supply Chain
During the period of Covid-19 management, we would like to confirm the ongoing support of The Metal Store Ltd to critical sectors of the economy, until such time we are directed to close by the Government, should further stringent measures be required.
Despite the challenging business environment, we have been designated “Essential Industry Supplier” on the basis we provide supplies and services to the NHS, Local Councils and the Food/Beverage Industry. Our turnover also involves the sale of hardware, which is specifically excluded from restrictions. With some changes in our operations, we remain open for business and with an operational and effective supply chain.
Immediately following the Prime Minister’s announcement on Monday 23rd March 2020, The Metal Store Ltd asked all employees who were able to do so, to work from home. For those that must come to the office (principally warehouse staff) we have taken steps to ensure their health and safety with social distancing from the moment they arrive at work to the moment they leave.
In terms of our Trade Counter, this has been closed with immediate effect.
Our priority will always be the safety of our employees, customers and suppliers at this difficult time, but we are also committed to ensuring the supply chain continues to safely serve industry during this challenging period for all UK businesses.
Thank you for your support.
Saturday Helpline: During the Covid 19 crisis our telephones will NOT be manned on a Saturday morning, we apologise for any inconvenience this may cause, please email any queries to [email protected] and these will be answered until midday on Saturday.
Deliveries: All orders are being shipped as normal on a next day service but we are aware of some reduction in service from our delivery partners due to staffing levels being affected. Deliveries will be completed to the best of their ability, 90% of consignments are delivered on time next day. In the current situation you should allow 2 to 3 days in case your parcel is delayed as we cannot currently guarantee our next day delivery service in some instances. Please note: as all orders are shipped in good faith on a next day delivery and delivery times are beyond our control during this difficult time, we will not be refunding any delivery charges for "late" deliveries (not delivered next day) we are sure you will understand the situation.
In order to keep you updated with your order, please ensure we have the correct contact number and email address when placing an order so you can be updated.
Our current office opening times are:
|Monday||8am until 5pm|
|Tuesday||8am until 5pm|
|Wednesday||8am until 5pm|
|Thursday||8am until 5pm|
|Friday||8am until 4:30pm|
THE TRADE COUNTER IS CLOSED FOR THE FORESEEABLE FUTURE
The Metal Store is pleased to offer discounts on the following amounts (ex VAT). All discounts are automatically applied at checkout.
- 2.5% off orders over £250 + vat
- 5% off orders over £500 + vat
- 7.5% off orders over £750 + vat
- 10% off orders over £1,000 + vat
- 12.5% off orders over £2,000 + vat
- 15% off orders over £3,000 + vat
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