Privacy Information
Privacy Information

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  1. Do you use cookies?
  2. How do we control your personal information?
  3. What do you do with the information?
  4. What information do you collect?
  5. What is your privacy policy?

1. Do you use cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We are currently using tracking software on our website to ensure that the site is working as it should be. Any information is used for our internal activity purposes only.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

2. How do we control your personal information?

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you do not wish to receive direct marketing or promotional material from us please write to us at the address shown below or email us on [email protected]
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at the address shown below or emailing us on [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Metal Store, Brook Mill, Hightown Road, Cleckheaton, West Yorkshire, BD19 5JS.

3. What do you do with the information?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To send you an order confirmation.
  • To process your order and co-ordinate delivery.
  • To arrange to send you any products or materials ordered.
  • To contact you should there be any prblems or queries with your order.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, telephone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and we never sell any information to third parties.  We will only provide information to a third party, who will also keep your details secure, when it is necessary for processing your order and facilitating delivery.

4. What information do you collect?

We may collect the following information:

  • Login Details to our website, e.g. email address, password, company name.
  • Your contact information, including email address, billing address, delivery address, name and telephone number.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.

By using our webiste you consent to us collecting and using this information.

5. What is your privacy policy?

Our privacy policy sets out how The Metal Store ( uses and protects any information that you give us when you use our website.

If you believe that any information we are holding on you is incorrect or incomplete, please write to the The Metal Store, Brook Mill, Hightown Road, Cleckheaton, West Yorkshire BD19 5JS or email on [email protected] as soon as possible. We will promptly correct any information found to be incorrect.

The Metal Store ( is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

The Metal Store ( may change this policy from time to time by updating this page. You should check this from time to time to ensure that you are happy with any changes. This policy is effective from January 2011.

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