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 Terms and Conditions 

Terms and Conditions and The Right to Cancel

These Terms and Conditions and the Right to Cancel shown at the end of these terms and conditions apply to all sales of products and services supplied by The Metal Store (www.themetalstore.co.uk) on or after 13 June 2014. These terms and conditions and the right to cancel should be read and adhered to each time a purchase is made. By placing an order and proceeding to checkout you agree to acceptance of these terms and conditions and acknowledge your right to cancel. This does not affect your statutory rights. We reserve the right to amend the terms and conditions at any time and you should read them prior to any purchase.

General

In these conditions of sale:

  • The 'Company' means The Metal Store (www.themetalstore.co.uk).The Metal Store is a trading name of Hire Decks Limited. Registered in England and Wales no: 05375305.
  • Address: Brook Mill, Hightown Road, Cleckheaton, West Yorkshire, BD19 5JS
  • Telephone number 01274 875479
  • Email: sales@themetalstore.co.uk
  • The 'Customer' means any person contracting with the 'Company' for the supply of products

These conditions may only be modified by a variation in writing signed on behalf of the 'Company' by the Managing Director.

Supply of products

The Metal Store has a legal duty to supply goods that are in conformity with the contract and products are sold under the express understanding that:

Personal and Business Customers

Contracts for the supply of goods or services to retail or domestic customers are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCIACRs) with effect from 13 June 2014 and the Sale of Goods Act 1979 (as amended). Any customers contacting the 'Company' in the course of their business are excluded from consumer protection legislation and are contacting the company on a business-to-business basis.

Description of Products

The customer is fully made aware of conditions of sale regarding metals and other products. We cannot guarantee that the appearance and/or the colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted and supplied are within a tolerance of +/- 3mm. All the information contained on this website is as accurate and as up to date as possible and we cannot be held responsible for any inaccuracies. Where a photo is shown of a particular brand of product we reserve the right to substitute a different brand of the same or better quality than shown. Any ferrous metals provided may have some rust on them, this is the natural atmospheric oxidation of steel surfaces and we cannot be held responsible for any rusty patches. All our steel is kept dry inside to reduce any possible oxidation.

Liability

We are sure you will appreciate that the handling of steel can be dangerous and that the edges of metal may be sharp. We ask that customers take care handling material whilst using/fitting our products. Please use appropriate personal protective equipment including but not limited to gloves, gauntlets, armbands, hand pads, thumb guards, gaiters, leggings, head protection and face visors, to ensure safety at all times. Please note the edges of the sheet metal that we sell (for example but not restricted to: mild steel sheet, galvanised sheet, zintec sheet, stainless steel sheet, stainless steel splashback, stainless steel mirror, unbreakable mirror, stainless steel magnet board, magnetic boards, aluminium sheet) are NOT buffed or finished, they are only deburred. Lengths of material we sell that are cut down are not deburred. It is the customer’s own responsibility to ensure that they are satisfied with the finish prior to using, fabricating or fixing any of our products. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use of any of our products.

Age Restrictions

Age restrictions apply to some goods we supply. By ordering these goods you are confirming you are over 18 and that the person receiving the goods/delivery is also over 18. These can only be purchased if you satisfy the legal age requirement for the product which is shown on the relevant page of our website. We are not allowed by law to supply these products to you if you do not satisfy these age requirements. If you are underage please do not attempt to order or purchase these products. By ordering and/or purchasing these products you agree that you satisfy the legal age requirements for these products. We reserve the right not to supply any age restricted products where we reasonably believe you are below the legal age for the products. To make sure we are keeping to the law we may we may occasionally have to ask you to provide proof of age (either in person, by email, fax or post).

Quotes and Orders

We are more than happy to quote you for any material you require or take your order over the telephone. If you have placed your order on our website or over the telephone, we will email you a confirmation of your order complete with any cutting instructions within 10 minutes of placing your order. We appreciate that ordering goods is a two way process between our customers and the company. We endeavour to ensure orders are correctly interpreted but occasionally there may be miscommunication. We will do our very best to make sure your order is correct but as part of the process it is your responsibility to check the confirmation we send to you by email to ensure that you are satisfied and notify us within 2 hours of any changes required. If you have not notified us within 2 hours of your order being placed it is deemed that the order is correct and we cannot be held responsible if your order is wrong. Should we send you a shopping cart quotation or an email with a quote on, it is your responsibility to ensure that we have interpreted your requirements correctly. If you have received a shopping cart quote which may or may not include cutting instructions and you have paid online, once you have paid for your items it is deemed that you have accepted our recommendation and we will not be liable for any claim for incorrect sizes or cutting.

Errors

Should we have inadvertently listed a product at the incorrect price due to an input error or an error in pricing from a stockholder or supplier we reserve the right to change or amend this price and to withdraw, cancel or refuse orders even if the order is confirmed. Should this be the case we will always contact you to inform you and advise you of the correct price. If you no longer wish to purchase the goods and have already paid for the product we will refund your purchase by the same method as the original payment was made.

Ordering and Payment

All orders with the exception of special items, made through our website should be paid for by debit card, credit card, or PayPal. Should you order any special items you will be sent an invoice by email, which can be paid through PayPal who accept all credit and debit cards. Once we have received payment confirmation from our Bank your order will be processed. We can also accept payment by the following methods; BAC's; you will need to contact us on sales@themetalstore.co.uk. for details. Once we have received confirmation from our bank that the payment has been received we will dispatch your goods. Cheque; if payment is made by cheque you should be aware that there is a 7 day lead time from receipt of your cheque and the goods will not be dispatched until we have received confirmation from our bank that your cheque has cleared. Please note we are unable to accept PayPal payments for any products that are to be collected.

We would advise you that we do not store any credit/debit card details or any financial information supplied to us once you have paid for your order.

PayPal Payments & Delivery

If paying by PayPal it is the customers' responsibility to ensure that the address registered with PayPal is the correct address for the delivery of any orders. If the address held by PayPal is different you should contact us immediately to advise us of the correct delivery address. Please note that The Metal Store do not have access to PayPal accounts and are unable to amend any of the details. If we are not advised of the correct delivery address then The Metal Store reserves the right to charge for the re-delivery of any goods sent to the wrong address. The Metal Store will not be responsible or be held liable for compensation for any losses, damages, charges or expenses as a result of any delay of delivery or delivery to an incorrect address.

Availability

Should for any reason the product not be available for immediate delivery you will be contacted with an estimated date of delivery. Should the date not be acceptable and you wish to cancel your order and you have paid, your payment will be refunded including any delivery charges (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Refunds are made by the same method as the original payment was made.

Delivery

All goods are delivered to the address stated at the time of ordering. We aim to deliver your goods if they are in stock as soon as possible within approximately 2 to 3 working days (this is only an estimate and may be sooner or no more than 30 days after you have placed your order). Our products are sent out in good faith and occasionally goods are misrouted, lost in transit or may be subject to delays beyond our control.If the contents of your parcel are for installation on site, we do not recommend you schedule any work or book any contractors until you have received and checked the goods. We can not be held responsible or be liable for any losses, damages, charges, compensation or expenses as a result of any delay in delivery.. Standard delivery is between 8.00am to 5.30pm Monday to Friday. Standard delivery includes our free delivery service. If we do not have your item(s) in stock or our stockholders are out of stock there may be a delay of up to 30 days. Should this be the case we will contact you by the email address you provided at the time of ordering and advise you accordingly. If the delay is significant you will have the option of cancelling your order and any payments including any delivery charges (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), will be refunded. We will not refund the original delivery cost or the cost of us delivering the goods if you received free delivery. Refunds are made by the same method as the original payment was made.

The Metal Store sends all goods out in good faith. We would advise you to accept and check any deliveries received and contact us on 01274 875 479 immediately if you believe there are any errors or omissions with the order and we will arrange to rectify this. If you refuse a delivery for any reason, we reserve the right not to dispatch any further goods until the refused delivery has been returned to us. We also reserve the right to charge for any further deliveries. Each query regarding deliveries will be assessed separately.

Please note: If you have ordered some cut tube, i.e. 1 x 6 metre length cut into 2 x 3 metre lengths they may be delivered placed end to end in the package and therefore, this may seem that the tube has not been cut. Please check the package prior to contacting us.

PayPal Payments & Delivery

If paying by PayPal it is the customers' responsibility to ensure that the address registered with PayPal is the correct address for the delivery of any orders. If the address held by PayPal is different you should contact us immediately to advise us of the correct delivery address. Please note that The Metal Store do not have access to PayPal accounts and are unable to amend any of the details. If we are not advised of the correct delivery address then The Metal Store reserves the right to charge for the re-delivery of any goods sent to the wrong address. The Metal Store will not be responsible or be held liable for compensation for any losses, damages, charges or expenses as a result of any delay of delivery or delivery to an incorrect address.

Delays

As with all deliveries, occasionally your parcel may be subject to delays beyond our control. If the contents of your parcel are for installation on site, we do not recommend you schedule any work until you have received the goods.  We can not be held responsible or be liable for any losses, damages, charges or expenses as a result of any delay of delivery.

Force Majeure

The company is not liable for any delay of your order due to circumstances beyond our control. These include but are not limited to an act of God, war, terrorism, strikes, trade disputes, breakdown of equipment, fire, flood, explosion, earthquake, civil disturbance, riots, accidents, storm, shortages, difficulty in obtaining material, disruption to energy supplies, telephone supplies, road traffic problems, severe weather conditions.

Receipt of goods

All packages are thoroughly wrapped before leaving our premises and are delivered to you by our carriers. All goods must be signed for on receipt. If you do not sign for the goods we cannot accept any responsibility for loss or damage. Once the goods have been signed for we accept no responsibility for any loss or damage as the goods are now in your possession. Please check your package carefully, should your goods be damaged or items are missing the delivery note must be signed DAMAGED or MISSING ITEMS. If this is the case you should contact us as soon as possible, so we can resolve any queries, either by email on sales@themetalstore.co.uk or on our telephone support number 01274 875 479. All claims for wrong, faulty, damaged or missing items must be submitted within 7 days of delivery or all goods will be deemed to have been delivered in good order. Please also note the following:

  • If the goods are delivered damaged we may require evidence of the damage, e.g. photographs before we replace the goods or make a refund. Please contact Customer Services on 01274 875479 to discuss.
  • If your goods are delivered damaged we will replace them or make a refund providing that the goods have not been used. If the goods have been used they will be deemed fit for purpose and we reserve the right not to replace or make a refund. 
  • If your goods are delivered damaged we reserve the right to collect the damaged goods from the delivery address stated on your order. 
  • If the goods are to be collected this may be on a different day to any replacement goods being delivered.

Refused Deliveries

The Metal Store sends all goods out in good faith. We would advise you to accept and check any deliveries received and contact us on 01274 875 479 immediately if you believe there are any errors or omissions with the order and we will arrange to rectify this. If you refuse a delivery for any reason, we reserve the right not to dispatch any further goods until the refused delivery has been returned to us. We also reserve the right to charge for any further deliveries. Each query regarding deliveries will be assessed separately.

If you refuse delivery of the goods, The Metal Store reserve the right to charge you for the cost of the goods being returned to us by our carrier.

Please note: If you have ordered some cut tube, i.e. 1 x 6 metre length cut into 2 x 3 metre lengths they may be delivered placed end to end in the package and therefore, this may seem that the tube has not been cut. Please check the package prior to contacting us.

Redelivery

If your package is returned to us undelivered, we will not be held responsible or be liable for any compensation for any losses, damages, charges or expenses as a result of any delay of delivery. We may charge to redeliver the parcel to you.

Collection

If you would like to collect your goods from us to save on carriage costs, please contact us first before making any journey to ensure your goods are ready to collect. We cannot be held responsible if you arrive and the goods are not ready. Please note that goods paid for through PayPal cannot be collected. We would also advise you that unless goods have been paid for prior to collection any cutting required will not be carried out until you arrive and the goods are paid for. Therefore, you may have to wait for your order.

Faulty or Wrong products

Please be aware that all our packages are quality control checked before leaving our premises to ensure any potential problems are minimised. Should you be in the unfortunate situation that you have received the wrong goods or they are faulty, please contact Customer Services on 01274 875 479 or by email on sales@themetalstore.co.uk All faulty goods should be returned to us within 7 days of receipt of your order. Please contact Customer Services by email on sales@themetalstore.co.uk before returning any goods to obtain a returns number. Please also note the following:

  • If the goods are delivered damaged we may require evidence of the damage, e.g. photographs before we replace the goods or make a refund. Please contact Customer Services on 01274 875479 to discuss.
  • If your goods are delivered damaged we will replace them or make a refund providing that the goods have not been used.  If the goods have been used they will be deemed fit for purpose and we reserve the right not to replace or make a refund. 
  • If your goods are delivered damaged we reserve the right to collect the damaged goods from the delivery address stated on your order.
  • If the goods are to be collected this may be on a different day to any replacement goods being delivered.
  • We will not be held responsible and no compensation claims will be entered into for any non-collection, missed collection or no-show by our couriers.

Returns

We will refund or exchange an item, providing that:

  • All returns MUST be made within 14 days of receipt of goods.
  • If you wish to return an item for any reason except being faulty or we have sent the wrong goods we will only accept items that are on our current stock list. Any steel that has been specially cut to your size/requirements cannot be returned.
  • Once your order has been cut to your requirements we are unable to cancel the order even if the goods have not been dispatched.
  • Unless the products are faulty or we have sent the wrong goods, we are unable to accept returns of roofedge protection systems as these products are designed on an individual project basis.
  • We are unable to accept return of powder coated products unless they are faulty or we have sent the wrong goods.
  • We are unable to accept return of blackened tube clamp products unless they are faulty or we have sent the wrong goods.
  • If you have ordered powder coated products and cancel your order prior to the goods leaving us you may be charged for this service if we incur costs for this process.
  • It is at our discretion to refund any returned items that are part of a pack. For example if you purchased a pack of 50 tube connectors, have used 20 and return 30, we reserve the right not to refund you for the 30 you have returned. If we do refund any returned products that are part of a pack the refund will be at the cheapest unit price of the product shown on our website.
  • If you wish to return an item to us please contact Customer Services on 01274 875 479 or on  sales@themetalstore.co.uk BEFORE returning any item, who will discuss this with you.
  • We are sorry but we cannot accept returns of specially made items i.e. laser cutting or plasma cutting as these have been made to your design.
  • Please be aware that should you wish to return an item for any reason other that it being faulty or we have sent the wrong goods you will need to arrange for the goods to be returned to us either by post or courier and this will be at your own cost. We appreciate it may be difficult to arrange to return some longer lengths of metal, (i.e. over 3m long) and in these circumstances we may be able to arrange collection by our couriers at your cost. However, please note that we will not be held responsible and no compensation claims will be entered into for any non-collection, missed collection or no-show by our couriers.
  • If you paid for your original delivery we will refund the original delivery cost to you (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will not refund the original delivery cost or the cost of us delivering the goods if you received free delivery.
  • Any items to be returned should be in the original packing and be unused. We will not accept any items that have been used, cut, damaged and are not in a re saleable condition.
  • We reserve the right to recover any amount up to the contract price of any items returned to us in a damaged state or if the value of the goods is diminished by any amount as a result of you handling the goods beyond what is necessary to check the nature, characteristics and functioning of the goods.
  • All returns must show on the outer packaging our returns number. Our Customer Services team will give this to you. 
  • Any refund will only be made once we are in receipt of the goods or you have supplied evidence of having sent the goods back whichever is the earliest. Any refunds are made by the same method as the original payment was made. We aim to process your refund as soon as possible but this will be within 14 working days of receipt of the returned goods or if earlier 14 days after the day you provide evidence that you have returned the goods.
  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCIACRs) form part of our refund/exchange policy. If the product you ordered is no longer required and provided that we have not personalised these goods by cutting them down to your specific sizes, they are not powder coated, blackened tube clamps or roofedge protection systems, this allows you to cancel your contract with us within 14 working days of receipt of the goods. This only applies to transactions that are not Business-to-Business. If the goods are not required you will need to arrange for the goods to be returned to us either by post or courier and this will be at your own cost. We appreciate it may be difficult to arrange to return some longer lengths of metal, (i.e. over 3m long) and in these circumstances we may be able to arrange collection by our couriers at your cost. However, please note that we will not be held responsible and no compensation claims will be entered into for any non-collection, missed collection or no-show by our couriers. Please see Your Right to Cancel section shown at the end of these terms and conditions.
  • This refund policy does not apply to sourced goods, please the Sourced Goods Section for further information.

Goods lost in transit

Please allow 7 working days for goods to be delivered once you have been notified that they are in transit to you. If after this time you have still not received your goods, please contact us within 7 days of the expected delivery date for us to investigate. Should you not contact us by email on sales@themetalstore.co.uk within this time frame, it is expected that the goods have been delivered in good order and no claim will be entertained.

Sourced Goods

We will source any goods you request of us by using our contacts within the industry. Any goods supplied by us will be under contract and a quantity and price will be agreed by both parties before any orders are placed with our suppliers or accepted. In this situation should the goods be faulty we reserve the right to negotiate with our supplier before any credits are agreed with our customer. This may be outside the 14 day time frame stated in these terms and conditions but we will do everything possible to keep time limits to a minimum. Any special sourced goods are non-returnable unless the product is faulty.

We appreciate that ordering goods is a two way process between our customers and the company. We endeavour to ensure orders are correctly interpreted but occasionally there may be miscommunication. We will do our very best to make sure your order is correct but as part of the process we also ask you to check the confirmation we send to you by email to ensure that you are satisfied. We cannot be held responsible if you do not inform us immediately of any changes prior to us placing any orders with our suppliers.

Powder Coating

If you have ordered powder coating and you cancel your order we will try to stop the process. However, please note, that if we have incurred any costs these will be chargeable.  Also, please be aware that we are unable to accept the return of powder coated products unless they are faulty or we have sent the wrong goods.

Customer Services/Complaints

We pride ourselves on our Customer Service and we are available during office hours to speak to if you have a query, are not sure of the product you need or you have any comments or cause for complaint. We aim to resolve all queries/issues within 24 hours but please appreciate sometimes this may take slightly longer. We will help to resolve any problems you may have on delivery issues, payments or ordering on our website. You can contact us on 01274 875479 or by email on sales@themetalstore.co.uk

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by company and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of the company. We have no control over the nature, content and availability of these sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, the company takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice

This website and its content is copyright of The Metal Store (www.themetalstore.co.uk) a division of Hire Decks Limited - themetalstore.co.uk 2011. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Right To Cancel

  • You have the right to cancel this contract within 14 days without giving any reason.
  • The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicted by you acquires physical possession of the goods or in the case of multiple goods ordered by you in one order but delivered separately, the day on which you acquire or a third party other than the carrier and indicated by you acquired, physical possession of the last goods.
  • We can only accept cancellation of goods that are on our current stock list. Any metal that has been cut to your personal requirements/size cannot be returned.
  • Once your order has been cut to your requirements we are unable to cancel the order even if the goods have not been dispatched.
  • Unless the products are faulty or we have sent the wrong goods, we are unable to accept returns of roofedge protection systems as these products are designed on an individual project basis.
  • We cannot accept cancellation of specially made items, i.e. laser cutting or plasma cutting as these have been made to your personal requirements.
  • We cannot accept cancellation of any special sourced goods. Please see the sourced goods section in our terms and conditions for further information.
  • We are unable to accept return of powder coated products unless they are faulty.
  • If you have ordered powder coated products and cancel your order prior to the goods leaving us you may be charged for this service if we incur costs for this process.
  • We are unable to accept return of blackened tube clamp products unless they are faulty or we have sent the wrong goods.
  • It is at our discretion to refund any returned items that are part of a pack. For example if you purchased a pack of 50 tube connectors, have used 20 and return 30, we reserve the right not to refund you for the 30 you have returned. If we do refund any returned products that are part of a pack the refund will be at the cheapest unit price of the product shown on our website.
  • This cancellation period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
  • To exercise the right to cancel you must inform us, of your decision to cancel this contract by a clear statement, in writing either by:
  • post to The Metal Store, Brook Mill, Hightown Road, Cleckheaton BD19 5JS,
  • or by email at sales@themetalstore.co.uk
  • You may use the model cancellation form shown at the end of this information if you wish to do so but this is not obligatory.
  • To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation 

  • If you cancel this contract we will reimburse to you all payments received from you including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will not refund the original delivery cost or the cost of us delivering the goods if you received free delivery.
  • We may take a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of any unnecessary handling by you; other than any handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
  • We will make the reimbursement without undue delay, and not later than:

o    14 days after the day we receive back from you any goods supplied, or

o    if earlier, 14 days after the day you provide evidence that you have returned the goods or 

o    if no goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract. 

  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.
  • We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back whichever is the earliest.

Returning Goods

  • You shall send back the goods or hand them over to us at The Metal Store, Brook Mill, Hightown Road, Cleckheaton BD19 5JS, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
  • You will have to bear the direct cost and arrane to return the goods by post or courier.
  • If the goods by their nature cannot be returned by post you will need to arrange their return by courier and this will be at your own cost.  We appreciate it may be difficult to arrange to return some longer lengths of metal, (i.e. over 3m long) and in these circumstances we may be able to arrange collection by our couriers at your cost. However, please note that we will not be held responsible and no compensation claims will be entered into for any non-collection, missed collection or no-show by our couriers.

Model Cancellation Form

To view, download or print our Model Cancellation Form click here >>>

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