Customer Service 

Discounts: Make bigger savings the more you buy. Savings are applied automatically in your basket. Full discount details
We pride ourselves on our excellent customer service and have a friendly, helpful team ready to take your call or respond to your email. We will do our best to help answer your questions or resolve any issues you may have on ordering on our website, making a payment or delivery of your order.

If you wish to contact us regarding any of the following you can telephone us within office hours on 01274 875 479 to speak to us or alternatively you can email us on [email protected]

  • If you have a query about a product or are not sure which product you need
  • You need advice regarding placing your order through our website
  • Wish to place your order by telephone
  • Have a query regarding paying for your order
  • Alternatively, if your query is regarding any of the below you can email us on [email protected]

  • Would like to speak to us regarding a delivery
  • You have cause for complaint
  • Have any comments reagarding our products or website
  • Would like to leave a compliment or have any feedback regarding your order
We always aim to resolve any issues or queries within 24 hours (but please appreciate that in some instances this may take slightly longer).

*OUR OFFICE OPENING TIMES ARE*

Monday to Thursday 8.00am - 5.00pm
Friday 8.00am - 4.30pm
Saturday 8.00am - 12pm
Sunday Closed
   
If you’re not sure what you need,
then we’re just a call away
01274 875479

Discounts

The Metal Store is pleased to offer discounts on the following amounts (ex VAT). All discounts are automatically applied at checkout.

  • 2.5% off orders over £250 + vat
  • 5% off orders over £500 + vat
  • 7.5% off orders over £750 + vat
  • 10% off orders over £1,000 + vat
  • 12.5% off orders over £2,000 + vat
  • 15% off orders over £3,000 + vat